Thursday, January 22, 2015

How To: Basic call routing using Unity as an IVR

CallManager Setup
Ensure that the Service Parameter "Display Original Calling Number on Transfer from Cisco Unity" is set to TRUE

Create a Line Group containing each of the voice mail ports Ex. VoiceMailLineGroup.
Create a Hunt List containing that line group. Ex. VoiceMailHL
Create a Hunt Pilot assigning the main company number utilizing that hunt list Ex. 6505557000.

Unity Setup
All transfers should be a "Release to switch"
Create a subscriber for the Operator Extension
Build a Call Handler to handle the calls Ex. OpenHourRouting

Configure Call Routing -> Direct Calls
Set DNIS to match main company number and send to Call Handler

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