Thursday, February 4, 2021

RingCentral: Configuring ringing with deskphone

If you sign into the Bridge Operator Console for RingCentral and you have an existing physical deskphone, by default, the deskphone will ring for 20 seconds before the call will appear in the the Console.

Friday, December 18, 2020

RingCentral: Recommended role configuration

We recommend creating a new Role for use by the Operators in the RingCentral admin portal.

You can use the Standard or Standard (International) as a starting point for the new role.

We recommend adding 2 additional rights to get optimal functionality.

You can create the role similar to this, 

The two additional rights are as follows.

1.       Company Call Log - View Only/Delete Records
This will allow the application to gather call statistics to improve quality of the results in the Predictive Transfer functionality of the application.
NOTE: The operator will not have actual visibility, or the ability to manipulate the Company Call Log in the application.  These right simply empower our AI to use the data to enhance the Predictive Transfer function.  By allowing access to these logs, our AI can curate a list of targets for the call the moment the phone rings based on call traffic patterns.

2.       Users
This right will allow the operator to View and Set another user's call forwarding, queue status or presence status.

Tuesday, September 1, 2020

Cloud Suite rebuilding local storage

Occasionally, the local storage in Chrome can become corrupt.  This can cause blanks lists and missing information.  The following steps will clear them to allow them to rebuild.
NOTE:  Only perform these steps at the instruction of BOC Support.

1. Click on the 3 dots in the upper right corner of Chrome.

2. Go down to More Tools and choose Developer Tools

3. Choose Application at the top, then Clear Storage and then Clear site data 

4. Then, anywhere in the body of the application, right click and choose Reload

5. When the reload completes, you can close the Developer Tools

6. The local storage files will rebuild now as you use the application

Cloud Suite force code reload

On occasion, your web browser may cache a copy of our application and not refresh in a timely manner.  You can force a reload of the code by following these steps.

1. Click on the 3 dots in the upper right corner of Chrome.

2. Go down to More Tools and choose Developer Tools

3.   Choose Application at the top, then Service Workers and ensure the box is ticked for Update on reload

4. Then, anywhere in the body of the application, right click and choose Reload

5.  When the reload completes, you can close the Developer Tools

6. The force reload is now complete.

Tuesday, June 11, 2019

Updating Node Modules

On occasion, the Node modules may require a manual update.
To perform this, perform the following steps.

On the BOC Server, open an elevated CMD prompt

Run the following commands

cd /BOCData/Node

When the process completes, you can close your CMD prompt and restart the BOC TAPI Services.
Everything should be good again.

Friday, January 18, 2019

Error: String was not recognized as a valid DateTime

If you receive the error
String was not recognized as a valid DateTime
it is because the client is unable to connect to the BOC TAPI Connector to validate its license.
If all operators are affected, reboot the BOC TAPI Connector server.  Wait 10 minutes and ensure all of the BOC Services are started and then retest.
If it is a single station, with other operators able to work, it is a configuration issue.
Verify that the correct server is listed in the workstation registry key

HKEY_CURRENT_USER\Software\Bridge Communications\Bridge Operator Console 3\ServerIP

Thursday, January 3, 2019

Gathering Google Chrome debug info

In some cases, it will be very helpful to our support team to provide them with the output file of the browser console.

To download the Google Chrome browser console file, do the following steps:

1. Open the console you're facing troubles with using Google Chrome browser.

2. Open the "Developer tools", as shown in the next figure

3. Click on the "Console" tab, right click on any place in the console content, and choose "Save as...", as shown in the next figure

4. Send the saved file to our support team.

Wednesday, August 8, 2018

Which version of Skype for Business is recommended.

We recommend matching the architecture of the OS on which you are running.

If you are on a 32 bit OS, you must run 32 bit Skype for Business.  If you are on a 64 bit OS, the choice gets a little more complex.

While it is technically possible to run 32 bit Skype for Business on a 64 bit OS, there are some complicating factors.  Our recommendations are based on the need for scalability and performance.

The primary purpose for running our application is to handle larger volumes of calls than would be handled by the average user.  In addition, the operator is also a very customer facing of representation of the company.  Therefore, the performance of Skype is paramount.  We recommend running 64 bit Skype for the following reasons.

  • 4gb memory limit imposed by 32 bit architecture.  32 bit applications must reside under the 4gb memory limit regardless of the amount of memory in the machine.
  • 32 bit applications are handled by an emulation subsystem called WoW64.  All inter-program communication and access to hardware must cross this emulator.
For simple day to day applications, these differences are insignificant.  Often times, 32 bit applications are deployed for greater compatibility with 3rd party applications which do not offer a 64 bit options.  However, for a primary application, they can affect stability and performance.

And for these reasons, we recommend 64 bit Skype for Business for operators running our application.

Wednesday, April 4, 2018

Configuring m365 Exchange account for Exchange on the TAPI Connector

To set up Application Impersonation to allow the BOC Exchange Connector to connect and gather calendar information, you will need to configure the user in your Microsoft 365 portal.

Create a new Role Group.  The name is unimportant, but should help you identify it.
Add to the group, the user you've designated for the Exchange Connector.

Wednesday, January 17, 2018

Error Exception has been thrown by the target of an invocation.

There is an issue with a Microsoft security patch and .Net 4.7.1 on Windows 7 or Windows 2008.
It does not appear to affect Windows 10 or Server 2012 and later.

Microsoft is releasing new information on this issue daily.
It is not natively a 4.7.1 issue, but rather a security update that accompanies it. (KB4055002 or KB4055532)

Removing the patch and/or .Net 4.7.1 will resolve the issue. You will need a version of .Net for the application to run.  You can install .Net 4.5.2 to satisfy the requirement.

If you still need 4.7.1, you can follow this. (It will be secure according to these steps)

More information can be found here.

Friday, August 25, 2017

Bridge Operator Console for Skype for Business - Specs

BLOC Stand Alone - Recommended Hardware Specs

If you have a single operator install you may choose to run the software on the same machine as the client.  If this is the case you may use the recommended hardware specs below as a recommendation, although it may vary given the numbers of phones, activity, and other concurrently running applications on that machine.
Intel i5 Quad Core CPU
4GB of Memory
100GB of Free HD Space

BLOC Server - Recommended Hardware Specs

The BLOC Server provides Active Direcory and UCMA connections (Advanced Mode), and a MS SQL Database.  Here are the suggested build outs.   The roles change based on whether or not you deploy a Basic server or and Advanced Server. The server OS is dictated by the Skype for Business version.  Example, if you wish to run Windows 2016, you must be running Skype for Business with the CU5 applied.

Suggested Minimum Server Specifications

Number of LinesSQL ServervCPUsMemoryStorageNIC
Less than 500On Box22 GB100 GB C: ThinGigabit min.
Less than 500Off Box22 GB60 GB C: ThinGigabit min
500 - 2500On Box22 GB100 GB C: ThinGigabit min.
500 - 2500Off Box22 GB60 GB C: ThinGigabit min.
More than 2500On Box2+2 GB100 GB C: ThinGigabit min.
More than 2500Off Box2+2 GB60 GB C: ThinGigabit min.

* Servers may need additional resources with a high number of operators, or Executive Assistants..
Server can be either Physical or Virtual, although we prefer virtual, because it answer all of the high availability questions.  For the OS, you can run all of the latest Microsoft recommended service packs and hotfixes.  If you decide to install SQL Express on the box, there may be some MS required support software that needs to be installed.  Generally speaking, we are not very fussy on what is there as long as it is reasonably current.

Monday, August 21, 2017

Reset Default Actions

You can set a default action on either the Drag and Drop and the Double Click action.
Once chosen, the next time you perform the task, you will not receive a pop-up.  
The action will simply happen.

If you wish to reset and go back to the prompt, you can do that in the settings as indicated below.
Be sure to choose the Setting you wish to reset, and then click Reset to Default