RingCentral: Recommended role configuration

We recommend creating a new Role for use by the Operators in the RingCentral admin portal.

You can use the Standard or Standard (International) as a starting point for the new role.

We recommend adding 2 additional rights to get optimal functionality.

You can create the role similar to this, 

The two additional rights are as follows.

1.       Company Call Log - View Only/Delete Records

This will allow the application to gather call statistics to improve quality of the results in the Predictive Transfer functionality of the application.
NOTE: The operator will not have actual visibility, or the ability to manipulate the Company Call Log in the application.  These right simply empower our AI to use the data to enhance the Predictive Transfer function.  By allowing access to these logs, our AI can curate a list of targets for the call the moment the phone rings based on call traffic patterns.

2.       Users

This right will allow the operator to View and Set another user's call forwarding, queue status or presence status.

Cloud Suite rebuilding local storage

Occasionally, the local storage in Chrome can become corrupt.  This can cause blanks lists and missing information.  The following steps will clear them to allow them to rebuild.
NOTE:  Only perform these steps at the instruction of BOC Support.

1. Click on the 3 dots in the upper right corner of Chrome.

2. Go down to More Tools and choose Developer Tools

3. Choose Application at the top, then Clear Storage and then Clear site data 

4. Then, anywhere in the body of the application, right click and choose Reload

5. When the reload completes, you can close the Developer Tools

6. The local storage files will rebuild now as you use the application

Cloud Suite force code reload

On occasion, your web browser may cache a copy of our application and not refresh in a timely manner.  You can force a reload of the code by following these steps.

1. Click on the 3 dots in the upper right corner of Chrome.

2. Go down to More Tools and choose Developer Tools

3.   Choose Application at the top, then Service Workers and ensure the box is ticked for Update on reload

4. Then, anywhere in the body of the application, right click and choose Reload

5.  When the reload completes, you can close the Developer Tools

6. The force reload is now complete.