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Monday, December 8, 2014

Calls not showing up in Parking Lot in Console

Symptoms: The client is running in hybrid mode, the operator parks a call, the call does not appear in the Parking Lot on the screen.

This is typically caused by the Connector service being stopped on the Connector server.  Restart the BOC Connector service.

Verify that the Watchdog service is set to Automatic and Started.
Verify that the Telephony service is set to Automatic and Started.

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