If the AXL lookup fails and the username and communications tests pass try this.
In IE, try opening
https://<cucm ip>/axl
You should be prompted for authentication and/or redirected to http://<cucm ip>:8443/axl
After success authentication (use BOC-Admin or a valid ccm user), you should be presented with verbiage regarding AXL use.
If you get page cannot be displayed, something is manipulating web traffic.
Frequently that is a proxy server configuration.
A possible work-around is to go into Control Panel -> Internet Options -> Connections -> LAN Settings -> Advanced
Enter in the various CallManager urls for bypass.
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