What happens when you try the direct transfer to VM?
Does it go to the wrong place, or nothing happens at all?
What is your direct transfer to VM dial pattern directly from a phone?
The default direct transfer to Voicemail sequence is *+extension.
So for extension 5501, you would be able to direct transfer to voicemail on the phone by pressing the Transfer Button and then *5501 and then transfer again.
Verify in the BOC client settings that you have the proper Voicemail Prepend set.
The default is *
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