Bridge Boss-Admin Executive Console for Cisco User's Guide

Call Control Window

The call control window displays information relevant to a current call, such as the number, the name, the current status of the call, and the duration. The call control window also allows users to hang up the call, and put the call on hold. Using the search bar, results can display the name, title, and status of a user's various matching contacts, and allows for transfer features, calling the contacts, and viewing related people

Parking Lot

The Parking Lot contains the calls that have been parked on the system. Displayed are the park number, the phone number, the call's name, its time spent in the parking lot, a park for name if specified, and who the call was parked by. Calls can be retrieved from the parking lot by either double clicking or right clicking the desired call, and choosing the appropriate option. The Parking Lot is shared between users on a system.

User Searching

The User Searching window allows

users to enter part of another user's

name or title to retrieve live results. The user is then able to initiate a supervised or unsupervised transfer to any of these contacts, call the contact, or view their related people.

Related People

The Related People window is displayed when selecting the related people icon on a desired contact. Displayed are the user's manager, the user's assistant, their secretary, and additional sections for users sharing the same manager, users sharing the same title, and users sharing the same department. Included are icons for unsupervised and supervised transfers, as well as a call icon.

Google Places

Google places is a window allowing users to perform internet searches for business uses. In this example, searching bridgeoc.com fargo has returned a result of Bridge Communications, with the address, business phone number, and website all displayed following the name. Icons included are the call phone icon, the maps icon, which shows the entered address through google maps, and the go to website icon.

 Dynamics CRM

The Dynamics CRM Lookup window allows searching of a record in the upper left search bar. Once the desired record has been found, the owner, number of employees, annual revenue, primary contact, address, and description are all displayed along with a map highlighting the location. Below this is the Account Opportunities window. To the right, tabs for Open Opportunities, Contacts, Quotes, Tasks, Calls, and Emails are available. 

 Organization Lookup

The Organization Lookup window can display information about a relevant user, including the organization name, address, associated telephones, and notes. The show all emails from a caller feature allows a user to quickly see the log of email activity between the user and the organization.

LICC Integration

Integration between the Bridge Boss-Admin for Cisco console and LICC allows for real time call status in Skype for Business from a Cisco Phone. Other users on the system are then able to see presence in their own Skype for Business clients. 

Click to Dial

Right clicking a contact and selecting Call with Desk Phone allows Click to Dial from Skype for Business to a Cisco Desk Phone. This does NOT require RCC.

Searching in BOC only displays 200 results

When choosing the All group, or any large group, we will only display the first 200 entries.
If you search for the user by name or number, it should appear as expected.

The results you are seeing are by design. Each view is essentially a search. We have chosen to limit search results to 200 results.

Large organizations were experiencing performance issues when searches were unlimited.

Effectively, you are asking us to pull line status on everyone in a given search.

At 200 results this is very easy. When the results are 2000 hits or more, machine performance is impacted.

You should be able to search for, and find anyone in the organization. You just cannot display everyone at one time.

Type the name in the light green search box.

Searching Best Practices.

We were simply improving the program and attempting to circumvent support issues when people tried to display too many endpoints.

The number is set at 200 in the registry. If you choose to increase that number, you may, understanding the possible side effects.

You could change the SearchLimit value to something greater than your phone count.
HKEY_CURRENT_USER\Software\Bridge Communications\Bridge Operator Console 3\SearchLimit

This is a client side, per user setting

Windows BOC 3.3 User Guide - Settings

Table Of Contents

Settings

Bridge Operator Console settings can be modified in the settings screen wizard.
Most of the settings will take effect without having to restart the program.
Screen 1 is shown below, it contains the only required information necessary to run BOC.
You must provide the server information, and select your extension (1) and corresponding phone (2).





The next page contains options that can effect the performance settings of BOC, these can be useful for updates, WAN connectivity, etc.





The final page contains options that can effect the look and feel of BOC

1. Keep the program on top of ALL other items on the screen.  Be careful choosing this.
2. Pop the BOC application to the foreground on a new call.  Most operators will want this.
3. When you click on Hangup to end a call, a notice will pop asking to to confirm.  This disables that confirmation.
4. Enable this, if you are using Extension Mobility, and need to choose your extension at each launch.
5. If you are in hybrid mode and want to watch a call until it has been answered with the option to retrieve it before it has been handled.
6. By default our application allows the operator to multi-task with multiple calls.  Do not check this box unless you wish to disable that function.  Example: Supervised transfers will no longer be possible.
7. Enable the Search to filter Location Objects for matches
8. Hide the ribbon bar cross the top of the application
9. Match Caller ID number against numbers stored in the MyAddressBook and GlobalAddressBook for a name.  Most common in locations where names are not available.
10. Enable the Search function to query the extended fields in the Global Address Book.
11. Disable the ability to redirect a ringing call to another extension without answering the call.
12. Hide the toolbar above the Extension tab
13. By default, we show all parked calls including calls parked on a physical phone.  This option would only show calls parked by the BOC application.
14. Enable Predictive Transfer.
15. Enable the Selected User pane under Extensions.
16. Enable the Blynclight hardware busy light
17. Enable the Kuando hardware busy light.
18. Enable flashing on hardware busy lights.

    19-33  Checking these boxes DISABLES visibility (hides) of the column.

    34-36 Sets the timers for the color coding of calls in the Parking Lot.

    37. This will hide the Parking Lot pane if call parking is not used.
    38.  The operator can upload a picture of themselves to display in the HUD
    39-40 allows the operator to change the password for the BOC application.  This only applies if the security module has been enabled on the BOC TAPI Server.

Windows BOC 3.3 User Guide - File Menu

Table Of Contents

File Menu

The File Menu will give you access to Video Tutorials, Call Detail Report and the Actions Log.