Troubleshooting Names Updating - Active Directory

When you are having trouble with a missing or incorrect username on a DN and are configured for Active Directory, here are some troubleshooting steps.

• AD is automatically updated each night at midnight.  If the change was recent, you can get results by running Full LDAP Build followed by Update Names.
• Verify that the DN does appear.  In the Console, search for it by number.
• If it is missing, 
• Verify that it has not been Excluded from View using the Manage Exclusions menu option.
• Ensure that the phone that it is configured for, has been added to the Controlled Devices group on CallManager for the BOC-Admin user.
• If the DN appears but has the wrong name, follow these steps.
• In BOC Phone System Settings, choose Device Names Settings.
• Verify that the account information entered for AD is correct and not locked out.
• Enter the Extension in the Test box on the lower right quadrant.  Press Test LDAP Lookup.   Check the Windows Application Event log if a response is not displayed.
• If you get a response and the name is incorrect, you have to correct it in Active Directory.
• If the response comes back correctly, run the following.
• Full LDAP Build
• Update Names