Launch issues

If you experience issues at launch time that appear to be a freeze or stuck screen, there may be an issue with .NET framework.

• .NET Framework 4.5 depends on the Windows Performance Counters..You can reinitialize them by typing the following at a Command Prompt.
       lodctr /R
  You must run this command as a local administrator.
  
  If you receive an Error 5, you are not an admin.
  If you receive an Error 2, make sure you are running from the C: drive.
  
  This should repair the condition and allow BOC to launch.
  
  
• A second issue is with .NET Framework 4.7.
  If you see a Windows Application Event log with the following Warning message.
  
     An unhanded exception just occurred.  The type initializer for 'MS.Win32.Penimc.UnsafeNativeMethods' threw an exception.
  
  Uninstall .NET Framework 4.7 and install .NET 4.6.2 instead.
  
  This should repair the condition and allow BOC to launch.