RingCentral: Preparing for selective call queue pickup

 

Bridge Operator Console allows an operator to select a specific call from a call queue.  Sometimes this function is called "cherry picking". 
This will also allow the operator to continue to take calls out of a call queue even though they may already have a queue call on hold.

This function does require that the operator is a member of the Queue Pickup Group for any queue they want to pick from.  This is configured in the RingCentral service portal. 

Here is a link to that configuration step.

Setting up Call Queue Pickup Groups