BOC Support: Bridge Operator Console for Cisco

BOC Connector running in Stand Alone - Recommended Hardware Specs

If you have a single operator install you may choose to run the connector software on the same machine as the client. If this is the case you may use the recommended hardware specs below as a recommendation, although it may vary given the numbers of phones, activity, and other concurrently running applications on that machine.

Intel i5 Quad Core CPU

4GB of Memory

100GB of Free HD Space (C: Drive)

BOC Connector running on a Server - Recommended Hardware Specs

The BOC Connector is a Windows service that connects to your phone system, and a MS SQL Database. Here are the suggested build outs. The roles change based on whether or not you deploy SQL (may need more memory or processor) on box or whether you run the mobile or WIndows client in socket mode. Additionally, only CUCM 8.5 with update 1 and later have a TSP Driver that supports 64 Bit. And to compound that, the 32 Bit TSP from Cisco is not supported on a 64 Bit platform (ie, doesn’t work). So you cannot build out a 64Bit machine in anticipation of a 8.5U1 (or later) rollout and have it work on a pre-8.5U1 CUCM.

Suggested Minimum Server Specifications

Any Windows version supported by the CUCM TSP version (32 or 64 if TAPI Supports it)

Number of Lines	SQL Server	vCPUs	Memory	Storage	NIC
Less than 500	On Box	2	2 GB	100 GB C: Thin	Gigabit min.
Less than 500	Off Box	2	1.5 GB	60 GB C: Thin	Gigabit min
500 - 2500	On Box	2	2 GB	100 GB C: Thin	Gigabit min.
500 - 2500	Off Box	2	2 GB	60 GB C: Thin	Gigabit min.
More than 2500	On Box	2+	2 GB	100 GB C: Thin	Gigabit min.
More than 2500	Off Box	2+	2 GB	60 GB C: Thin	Gigabit min.

* Servers may need additional resources with a high number of users running in socket mode, or in extremely high call volume situations.

Server can be either Physical or Virtual, although we prefer virtual, because it answer all of the high availability questions. For the OS, you can run all of the latest Microsoft recommended service packs and hotfixes. If you decide to install SQL Express on the box, there may be some MS required support software that needs to be installed. Generally speaking, we are not very fussy on what is there as long as it is reasonably current.

Modes of Operation

There are 3 modes in which BOC clients can function, Hybrid Mode, Socket Mode, and SQL Mode. Whenever possible Hybrid Mode is the recommended method for deployment for Windows based PC devices. All mobile clients will always communicate via Socket Mode, due to no available TSP driver for those platforms. If you operate a mobile device outside your network, a vpn connection is recommended to ensure secure data transmission.