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Monday, January 18, 2016

CTI issues with Park DNs

CallManager allows you to create Park positions in a couple of ways.
The most common is an all numeric numbering plan.
Example:
5000
500[0-9]
500X

However, it is possible to create Park positions with non-numeric characters.
While these can still function as park positions, CallManager will not provide proper CTI information on those positions.  Furthermore, it has been noted that if there are a very large number of these, the Cisco TSP from CallManager 10.5.2 will crash providing no CTI for any DNs.

Examples:
*5000
#5000
*500[0-9]
*500X

Bridge Communication Operator Console only supports all numeric globally unique park DN's.

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