You can enable BOC to pop up a script for the operator to follow based on the call queue in which the call arrives.
This will require you to provide web server resources to host your script.
If access to offsite operators is not required, this script can be full hosted inside the organization for added security.
The URL configured need only be accessible by the operator workstation.
This allows you create a rich script experience with fonts, pictures and even external URL links for cascading procedure steps.
From the Bridge License Portal, you can perform this configuration for your organization. No local workstation configuration is required.
The first step is to choose the Queue for which you want the script to apply.
Secondly, you will need to enter the entire URL to directly access the script you want to display to the operator when a call comes into that queue.
