Support Knowledge-base for Bridge Communications products.
You can install BOC as a PWA in Edge. This will bundle the application and make it act like a traditional installed Windows application.
The first step is to launch the application website and sign in as you normally would.
Then follow these steps.
NOTE: Chrome has two methods. The first one, using the Install option may be restricted in your organization by policy. Then you would use the second method. You do not need to do both.
You can install BOC as a PWA in Edge. This will bundle the application and make it act like a traditional installed Windows application.
The first step is to launch the application website and sign in as you normally would.
Then follow these steps.
When these steps are complete, you will have an icon on the desktop that you can click to launch like any other application. It will also appear in the taskbar as a separate application.
For the Adaptive Card click to retrieve a Parked call to work correctly, the RingCentral app has to have been run once, on the computer signed in as the Operator.
On occasion, a condition can occur where the file association gets lost.
This can be repaired by making a repair.reg file in the form below. Note, you will need to change the name to match the login name of the operator. The filename is unimportant but must end in .reg
Create this repair.reg file, modifying the name and import it as the operator.
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Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\rcapp]
"URL Protocol"=""
@="URL:rcapp"
[HKEY_CLASSES_ROOT\rcapp\shell]
[HKEY_CLASSES_ROOT\rcapp\shell\open]
[HKEY_CLASSES_ROOT\rcapp\shell\open\command]
@="\"C:\\Users\\yourusername\\AppData\\Local\\Programs\\RingCentral\\RingCentral.exe\" \"%1\""
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