Our application is simply a softphone on the RingCentral ecosystem.  All call flow prior to the console ringing is configured at RingCentral...

We recommend creating a new Role for use by a Manager in the RingCentral admin portal. You can use the  Manager  as a starting point for the...

You can enable BOC to pop up a script for the operator to follow based on the call queue in which the call arrives. This will require you to...

  You can install BOC as a PWA in Edge.  This will bundle the application and make it act like a traditional installed Windows application. ...

 You can install BOC as a PWA in Edge.  This will bundle the application and make it act like a traditional installed Windows application. T...

For the Adaptive Card click to retrieve a Parked call to work correctly, the RingCentral app has to have been run once, on the computer sign...

  We will need the most minimal of server built. You can build a Linux or Windows Server with the minimal recommend hardware resources for e...

 If you are not seeing the Calls In Queue window popping when there are calls in queue and you have verified that you are a member of that ...

You can manage your RingCentral licenses in our license management portal.   Bridge License Management You will log into the portal using yo...

  Bridge Operator Console allows an operator to select a specific call from a call queue.  Sometimes this function is called "cherry pi...

As a result of recent browser security changes, we needed to institute a new method for the periodic renewal of the security token between t...

To enable Google integration in the BOC Application, you will need to configure a Google App. This only needs to be done once per organizati...